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Learner support

Need help with SkillX?

Get assistance with account access, partner registration, course progress, assessments, or certificates.

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How can we help?

Choose the issue that best matches what you need.

01

Account & Registration

Login problems, registration errors, learner-detail corrections, or account reset.

02

Course & Progress

Locked modules, progress that did not sync, missing completion records, or resource-access issues.

03

Partner Institution Access

Institution access codes, approved-roster eligibility, or assigned-program questions.

04

Certificates

Certificate eligibility, missing credentials, certificate IDs, QR verification, or learner-name corrections.

Select the relevant concern in the form below and send us the details we need to investigate it.

Contact Us
Before contacting support

Prepare these details.

Providing the right information helps us identify your learner record and investigate the issue faster.

  • ✓
    Full nameUse the name on your SkillX learner profile.
  • ✓
    Registered email addressUse the exact email used for SkillX registration.
  • ✓
    Institution and courseInclude the institution and SkillX course or program connected to your account.
  • ✓
    Module or resourceInclude the module number and resource affected, if applicable.
  • ✓
    ScreenshotInclude the error message or page state when it helps explain the issue.
Who should I contact?

Institution first or SkillX?

Your institution

Contact your institution first when:

  • You do not know the institution access code.
  • Your email is not on the approved participant roster.
  • You are unsure which SkillX program was assigned to you.
  • Your institution needs to confirm your participation details.
SkillX Support

Contact SkillX when:

  • Your approved registration still fails.
  • Your progress does not sync correctly across devices.
  • A resource or module stays locked incorrectly.
  • A Knowledge Check result is not updating correctly.
  • An eligible certificate is missing or cannot be verified.
Contact us

Send a SkillX support request.

Select the issue that best matches your concern, then provide the learner information we need to investigate it.

Before you submit Please do not upload passwords, payment details, identification documents, or other highly sensitive information. A screenshot of the SkillX page or error message is enough.
What do you need help with? *

By submitting this form, your support request will be sent to SkillX Support and recorded for administrative follow-up.

Frequently asked questions

Quick answers to common learner issues.

Why can’t I register using my institution email?

Partner registration may be limited to an approved participant roster. Confirm that you are using the exact email submitted to your institution. If your email should be approved but registration still fails, contact SkillX Support.

Why is my next learning resource still locked?

SkillX courses may use sequential progression. Complete the required learning presentation, audio companion, and Knowledge Check in the required order. If a completed requirement is not unlocking the next resource, report the module and resource to SkillX Support.

Why is my progress different on another device?

Sign in using the same registered institution and email address. SkillX uses the central learner record to synchronize supported course progress. Refresh the page after signing in. If the progress still differs, contact SkillX Support with the affected module and device.

I completed the course. Where is my certificate?

Certificate eligibility depends on completing the course requirements and passing all required assessments. For Pitch. Speak. Lead., all five modules must be completed and every Knowledge Check must meet the required passing score. If you are eligible but the certificate is missing, contact SkillX Support.

Can I change my registered email address?

Do not create a second learner account just to change your email. Contact SkillX Support so the learner record can be reviewed and the appropriate account or registration action can be taken.